Many factors determine the success of a law firm: the hard work and dedication of the attorneys and staff, the intellect and talent of team members, and the ability to bring in more clients and keep them happy by providing exceptional results.
But you can take the smartest, most talented, hard-working firm in the world, and they’ll fail miserably if they lack communication skills. Communication might sound like a broad, complicated topic for law firms, but it doesn’t need to be.
By looking at three essential types of law firm communications—internal, client, and third party—a clearer picture emerges of how essential communication is and, more importantly, steps you can take to improve it.
Internal communication within a law firm is one of the biggest pain points team members face. In many cases, team members are so mired in work and outdated processes, they don’t realize how much time and energy they’re wasting.
Why does internal communication suffer? There are several reasons:
Communicating effectively with your clients is the most important part of your law firm’s services. The more attention you devote to client interactions, the more faith they’ll have in your abilities.
To show clients you’re on top of things, keep these five tips in mind:
The more proactive you are with third parties (other attorneys, police departments, doctors, and others related to your business), the more effective you’ll manage a case. In other words, reaching out is better than waiting for a response.
These tips will help you get what you need from third parties.
Backdocket is a practice management software that dramatically improves how team members within a law firm communicate with each other. But our software’s features enable firms to improve client relations and quickly move cases forward through third-party interactions.
We also prioritize communication, which is why we always make ourselves available to our customers. It’s our goal to ensure you understand how to use our software even before the first day you implement it at your firm, and we can adjust our platform to accommodate the way you want to work.
With backdocket, your firm will be more organized, proactive, and efficient. Contact us today to schedule a free demonstration.
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