When your firm doesn’t provide frequent updates, your client may feel like they’re their own case manager. When they feel like progress only comes when they initiate it, they might question whether anything is happening behind the scenes.
You thought you were doing everything right, but now you’re wondering whether your client’s complaints might be justified and if your team is providing the best service possible.
You’ll be so prepared that your client will think their case is the only one you’re handling.
With backdocket, you’re not just reacting to a client’s request for information; you’re always one step ahead with the answers before they even think to ask questions.
Instead of waiting for a defendant’s attorney, a doctor, or, even worse, your own client to move a case forward, you can set up alerts and access centralized information so that you’re the one in control.
When you speak with clients, you can easily access notes that tell you what was discussed in the last call. Your client will be amazed that you can seamlessly continue conversations right where they left off.
When you use backdocket, clients will see you how you want them to see you—competent, proactive, and compassionate.
How many sleepless nights have you spent questioning whether your firm is as on top of things as it could be? When you use backdocket, you’ll stress less and sleep better. Your clients will be happier, and you can rest assured that you’re giving them the service they deserve. Plus, they’ll be eager to tell their friends and family about it.
You work hard for your clients, and they should be able to see it. Contact us today to learn how backdocket can empower your firm to impress your clients.