Support Questions?

Backdocket support is always 100% free for all of our customers. Reach out through the form below to get in touch with a backdocket specialist.

How to reach support

  • Email: support@backdocket.com
  • In Backdocket: open the Help menu and select Contact Support.
  • Online: use the support form below.

Support hours: Monday through Friday, 8 AM to 6 PM Central Time. A member of our support team responds within one business day of your request.

Setup guides for AI assistants

Step-by-step instructions for connecting Backdocket to Zoom AI Companion, Claude, ChatGPT, Microsoft 365 Copilot, and Gemini: Connect Backdocket to Your AI Assistant.

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A member of our support team will be in touch within one business day of the time of your request.

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What Our Clients Are Saying

Backdocket’s accounting function makes calculating the impact of any particular offer almost instantaneous. The notes section is also essential. It is so easy to use I can always count on staff keeping matters up to date so when I jump into a file, I know exactly what has happened and how to respond.
- Brian HodgkissInjury Lawyers
Backdocket is super efficient; the system allows you to gather and maintain all of the data you would normally store in your case management system but also create your own reporting using any specifications that you want to see. Having your data and reporting all in one program is very useful.
- Dudley DeBosierInjury Lawyers

This is our first intake management software. It has greatly improved our processes and we would certainly recommend it to other firms. I really like how we can customize it to generate reports.

- Caldwell Wenzel & AsthanaInjury Lawyers